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Merit Appraisal Service: Using Technology to Improve Your Customer Experience
Here at Merit Appraisal Service, we always strive to be on the forefront of appraisal technology. From smart phones, to laptops, GPS, you name it. Call us geeks. Call us nerds. Call us what you will, but by all means, call us at 573-204-3071 for appraisal orders in Cape Girardeau County! Why? We're glad you asked.
The appraisal process has rapidly evolved lately and demands more than ever from appraisers. Cutting corners on analysis isn't an option for an ethical appraiser. So, we've found that the best place to save time is by adjusting our workflow. The appraisers that have steadily embraced new technology have been the ones able to consistently satisfy their customers with more accurate reports, better customer service and faster turnaround times.
Let Merit Appraisal Service show you how we innovate ordering appraisals
In the past, a great deal of orders arrived via fax and were confirmed with phone calls once we arrived at the office. Often, in this scenario, it might of taken far too long to hear back to see if the order could be taken. These days, when orders are entered on this website, we get a text message on our phones. We often log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
At Merit Appraisal Service we understand it's all about "cycle time". We use our resources to reduce waiting between communications since the speed at which we get things done directly effects your bottom-line. This website has proven to reduce cycle time for us and our clients by enhancing our communications.
Merit Appraisal Service is a pioneer in efficient data gathering
One of the most time consuming parts of an appraisal is gathering the data. We spend a lot of our time gathering the facts on the subject property and the local market data and trends. Once again, technology has stepped in to help Merit Appraisal Service.
We've learned that taking notes traditionally, using pencil and paper, generally takes longer since we we have to enter everything back in at the office. Don't be surprised to see us with a tablet PC or collecting data using an app developed for our phones that even lets us sketch a floorplan right on site. Rather than using that clumsy old tape measure, a larger percentage appraisers are adopting accurate laser measuring devices that also help measure hard to access areas.
We combine all of these different technologies to ensure that the final report is comprehensive and conclusive, requiring fewer call-backs and revisions. Our goal is to save you time and money.
Modern appraisal report delivery ensures our clients have a number of ways to get their report
At a very minimum, you can expect us to deliver your final report electronically as a PDF. Generally our clients are most familiar with receiving PDFs attached to their e-mail. It's a lot faster than the old days when everything was on paper. But, we've even been able to improve on e-mail with how you receive your report with this website.
Ever lost a file that was sent to you? Or have you ever had an attachment blocked because it was too big? We've come up with a solution for those problems, too. When we deliver an appraisal through this website, the client is e-mailed a download link to retrieve the PDF. So, at that point, it doesn't matter if all the extra photos and maps in the report result in a large file that would normally be blocked by e-mail. And the best thing is that the file will be hosted on this site for 90 days. So if anything happens to the file, you can log back in here and retrieve it again - saving you time, since we won't even need to run back to the computer.
Finally, we use all digital workfiles...
It would be much easier if appraisers could complete an assignment, give it to the client and never be concerned with revisiting that document again. However, appraisals are used to show the condition of a property on the inspection date. Therefore, appraisers are required by law to keep their reports for 5 years in case any disputes or other matters arise regarding the property.
Here again, Merit Appraisal Service leverages our investment in technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we're able to retrieve that file at any time and recall precisely what that report was about.
These are just a few examples of how we use technology daily. Using the right tools, along with the appraisal know-how that you've grown to expect allows the appraiser to collect the appraisal data to finish the report faster and more accurately than previously possible.
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